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Index of Questions:
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Q: I have a Grappler+ Serial Board and the Grappler Serial Port is busy after system goes to sleep and will not allow access. How can I correct this problem? |
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This
is a known issue. Workaround: Restart the computer. Open the
"Energy Saver" Control Panel and click on the "Show Details"
button. Set "Put the system to sleep whenever it's inactive
for" to "Never". Set the display sleep and hard disk sleep
to your preference. |
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Q: I have a Grappler+ Serial board, when I open the Apple System Profiler the Macintosh freezes. What can I do? |
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This
is a bug in Grappler software version 1.0. It has been fixed
in Grappler Serial software version 1.1.1. Click
here to download Grappler Serial 1.1.1. |
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Q: Why am I not able to scan, or why do I get an error message when I try to scan? |
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You
may need to update the firmware on the Grappler SCSI card.
To verify the firmware version, download the Anubis Utility
from http://www.orangemicro.com/updatescsi.html.
Open the utility, and it will scan the SCSI bus, and display
the Grappler Card. Next to the word Grappler, you will see
the firmware version. The latest firmware for the 940UW is
UW 3.30, for the 930U is U1.35, and for the 906F is F1.35.
If you have an older version of the firmware please download
Grappler Flash Update Utility at http://www.orangemicro.com/updatescsi.html.
Print out the read me file that comes with the download, and
it will step you through the upgrade process. Also, if you
are now using the scanner on a newer operating system than
your previous Mac, please check the website of the scanner
manufacturer for possible required software
updates. |
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Q: Why does SCSI probe give an error message that the chain is not terminated? |
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You
are using an older version of SCSI Probe. Update to the
latest version of SCSI probe. |
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Q: Why does my G4 lock up after installing the Grappler 940UW SCSI card? |
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You
need to update the Grappler's firmware to version 3.30. To
upgrade the firmware, download Grappler Flash Update Utility
at: http://www.orangemicro.com/updatescsi.html.
Disconnect any SCSI devices and drives before running the
update. Print out the read me file that comes with the
download, and it will step you through the upgrade process.
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Q: I have the latest firmware for the Grappler SCSI card. Why is one or more of my devices still not working? |
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First,
make sure that you are using the latest software for all the
devices, and that you have updated any firmware if
applicable. Try each device individually to see if it works
before connecting the entire chain (Individual device
termination will be required for this stage). Next, make
sure the last device on the bus is terminated, and that each
SCSI device has a different SCSI ID. Make sure that your
total cable length does not exceed 1.5 meters in length. I
would also recommend you remove the internal cable if it is
not in use. |
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SCSI
Mac OS X support is available for the Grappler SCSI 906F,
Grappler SCSI 930U and Grappler+ Serial boards. It is
downloadable from the Software
Updates page for Grappler SCSI
products.
Availability of full support for all types of peripherals
may be dependent on appropriate OS X development
documentation from Apple Computer. A timeline for Grappler
SCSI 940UW and OrangeLink+ FireWire/SCSI PCI Board Mac OS X
SCSI support is currently not available. |
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Q: Are the Grappler SCSI cards compatible with Windows machines? |
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No,
the firmware on the cards only work with Macintosh and
Macintosh compatibles. |
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Q: When I try to boot my blue and white Mac from my Grappler SCSI card I get an open firmware error and am prompted to type "Mac-boot". After typing Mac-boot, and then pressing return, the Mac still will not boot. How do I correct this problem? |
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You
need to update the Grappler firmware. Please download the
Grappler Flash application from http://www.orangemicro.com/updatescsi.html.
The Grappler Flash Update Utility is the only file you will
need to download. Disconnect any SCSI devices and drives
before running the update. Print out the read me file that
comes with the download and it will step you through the
upgrade process. |
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Q: When I copy files to or from a HD connected to the Grappler, my Mac locks up. |
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Try
turning Virtual Memory ON from the Memory Control Panel. If
this does not correct the problem, boot the system with
EXTENSIONS OFF (hold down shift key on boot). Then use the
Anubis software (available at http://www.orangemicro.com/updatescsi.html
) to initialize the HD attached to the Grappler. See if that
configuration works. If it does, try rebooting with your
normal extensions loading, and perform your file transfers
to see if the problem has been solved. |
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You
should first make sure you are using the latest software
from Iomega. Also make sure you have the latest firmware for
your Grappler card. To verify the firmware version, download
the Anubis Utility from http://www.orangemicro.com/updatescsi.html.
Open the utility, and it will scan the SCSI bus and display
the Grappler card. Next to the word Grappler you will see
the Firmware version. The latest firmware for the 940UW is
UW 3.30, for the 930U is U1.35, and for the 906F is F1.35.
If you have an older version of the firmware please download
the Grappler Flash Update Utility at http://www.orangemicro.com/updatescsi.html.
Disconnect any SCSI devices and drives before running the
update. Print out the read me file that comes with the
download, and it will step you through the upgrade process.
Also try turning virtual memory on from the memory control
panel. |
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Q: How do I find out if I have the latest firmware installed on my Grappler? |
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To
verify the firmware version, download the Anubis Utility
from http://www.orangemicro.com/updatescsi.html.
Open the utility and it will scan the SCSI bus, and display
the Grappler Card. Next to the word Grappler, you will see
the Firmware version. The latest firmware for the 940UW is
UW 3.30, for the 930U is U1.35, and for the 906F is F1.35.
If you have an older version of the firmware please download
Grappler Flash Update Utility from the link above.
Disconnect any SCSI devices and drives before running the
update. Print out the read me file that comes with the
download, and it will step you through the upgrade process.
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Q: I have the latest firmware on my card, but I still can not boot from a device attached to the card. |
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I
have noticed this with the G3's (Blue and White) and G4's.
They will not boot off a drive unless the OS was installed
on a blue and white machine or G4. Try doing a system Clean
install from your Mac OS CD onto the drive you wish to
set-up as the boot drive. After install, reboot the machine
and eject the CD immediately after reboot. The Macintosh
should boot from the hard drive now. If you still have
trouble, try re-flashing the card and make sure you do not
have any SCSI devices plugged in during the update.
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We
have tested the Grappler cards with the Zip Plus and found
that it will work fine, but you need to use a termination
plug to terminate the cable. |
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The
Grappler SCSI cards are compatible with all G4 Power
Macintosh systems that Apple is currently shipping.
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Q: I get the message "Your PCI bus was left powered on because you have a PCI card installed which does not support removing bus power during sleep. Apple System Profiler may have more information about the card." What should I do? |
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When the computer goes to sleep, as a function of Power Manager 2.0, power to the PCI bus and the system fan are turned off to conserve energy. Since the Grappler SCSI cards do not support the "PCI Power Down Mode", the PCI power will not be turned off. However, the Macintosh will sleep as all previous Macintoshes have in the past. Previous
firmware the Grappler SCSI cards did not support "Power
Manager 2.0 Deep Sleep mode", Grappler SCSI cards now
support Apple Power Manager 2.0 Deep Sleep mode.
Click
Here
to download the appropriate firmware
updater. |
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Q: As soon as I attach a device to my Grappler card , my G4 will hang on boot. |
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Please
download the latest version of our Grappler flash utility
from our web site (http://www.orangemicro.com/updatescsi.html).
Disconnect any SCSI devices and drives before running the
update. Next, follow the instructions in the read me file
that is provided with the update to flash the
card. |