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My iBOT does not work with QuickTime Broadcaster. What can I do? |
Make
sure you are using the iBOT Mac OS X driver version 1.03 or
newer. |
My iBOT was working perfectly in OS X, then I installed QuickTime 6.0 and my iBOT stopped working. |
The QuickTime 6.0 release
introduced incompatibilities with the then current iBOT
version 1.0.1 OS X driver. |
I am running OS X and I get an error "Could not initialize the video hardware" when running an application that accesses my iBOT. |
This
is often caused by software that runs in "Classic Mode"
meaning that it starts up OS 9 while still running OS X. If
you run a program and it starts up Classic Mode it will not
be able to access our camera. You need to download an
updated version of the software you are using that will run
natively in OS X. If you are using a licensed version of BTV
Pro you can get an updated version from their web site
www.bensoftware.com
or you can purchase the iBOT
FireWire Web Cam Upgrade.
Currently the only video conferencing software that we are
aware of, that runs natively in OS X is called ISPQ, and is
available as part of the iBOT
FireWire Web Cam upgrade. |
Q: I have an iBOTPro and a Macintosh with a built-in sound-input (microphone) port. I cannot get the microphone portion of the iBOTPro supplied headset to work. How can I use the microphone headset? |
Macintosh
computers that have a built-in sound-input (microphone)
port, only work with a PlainTalk Microphone. The iBOTPro
Microphone is not a PlainTalk Microphone. |
Q:
I have an iBOTPro, iBook and a Power Mac G4 Cube. These
Macintosh models do not have built-in microphone ports. How
can I use the microphone headset? |
For
those users who would like to use an iBOT with one of the
above-mentioned machines and would also like to attach a
microphone, Orange Micro recommends the iMic from Griffin
Technology. The iMic universal audio adapter is a USB device
that allows the connection of virtually any microphone or
sound input device to the iBook, or any Macintosh with USB
ports. The iMic supports both line and mic level input. For
more information or to purchase the iMic please visit the
1394 FireStation under the cables section or follow the
below link. |
Q:
Is the iBOT compatible with the Apple PowerBook G4
(Titanium)? |
Orange
Micro has tested and verified that the iBOT is compatible
with the PowerBook G4 (Titanium). |
Q:
I have a Mac and I am not able to get video from the iBOT
camera or I receive an error message when trying to access
the iBOT. How do I correct this? |
There
may be conflict between the iBOT extension and a third party
extension. The best way to determine this is to create a
custom extension set which includes only the Mac OS base
extensions plus the iBOT extension. If the problem stops
after restarting your Macintosh with this limited extension
set, you have an extension conflict and you will have to
track down the offending extension. If the problem persists,
delete preferences for any application used to access the
iBOT. |
Q:
After launching BTV Pro OEM. I receive the following error
message "Could not find an authorized OEM FireWire device".
Why? |
BTV
Pro OEM is a special version of BTV Pro that only works if
it detects an Orange Micro FireWire card or an iBOT camera
under Mac OS 9.x. If you have one of these products
installed in your computer and you still get this error
message, remove the Orange Micro product from your computer
and reinstall it. Verify that Apple FireWire extensions are
installed. If you have an iBOT, verify the FW iBOT Camera
extension is in your System Extensions folder. |
Q:
If I have an iBOT and my friend has another manufacturers
web cam, will I be able to video conference with him? |
Yes.
As long as both parties have compatible video conferencing
software. Most video conferencing programs require both
parties use the same program. Many video conferencing
programs are available for both Mac and Windows users. Such
as; iVisit,
ISPQ
"Eye Speak" VideoChat,
etc. Currently the only video conferencing software that we
are aware of, that runs natively in OS X is called iSpQ
VideoChat, and is available as part of the iBOT
FireWire Web Cam upgrade. |
Q:
I purchased an iBOT and the video is fuzzy. What can I
do? |
Rotate
the blue part of the iBOT to the right or left until the
video is clear and crisp. |
SmithMicro
VideoLink up to and including version 1.1 will not run
natively under OS X. Currently the only video conferencing
software that we are aware of, that runs natively in OS X is
called iSpQ VideoChat, and is available as part of the
iBOT
FireWire Web Cam upgrade. |
Orange
Micro has recently released an iBOT Mac OS X driver. It is
currently available from the iBOT
for Macintosh Software Updates
page. |
Q:
When I use VideoLink for Macintosh to connect to a Windows
NetMeeting user, the video that the remote user received is
very slow. Why is this and what can be done? |
When
video conferencing with a Windows NetMeeting user, the
maximum rate that you will be able to send video to the
NetMeeting endpoint is 15 frames per second (fps) at QCIF
(medium) size and 7 fps at the CIF (Large) size. This is a
restriction of NetMeeting. This does not occur if both
endpoints are VideoLink. |
Q:
Does the iBOT camera support the 1394 TA Digital Camera
Specification 1.3? |
The
iBOT camera meets the Digital Camera specification v1.04. It
is compatible with Digital Camera specification v1.3, but
doesn't provide features specific to that version. |
Q:
I am a software developer and I am interested in developing
a custom application for the iBOT camera. Does Orange Micro
have a developers kit for the iBOT camera? |
Unfortunately
we do not have a developers kit. However, most developers
use QuickTime to capture video from cameras on the
Macintosh. Sample source code is available from Apple
Computer. Check under the heading of QuickTime DV capture.
(http://developer.apple.com/samplecode/Sample_Code/QuickTime/Capturing.htm) |
The
following Extensions must be in your Apple System/Extensions
folder for iBOT to function: |
Q: I just installed my iBOTpro camera. I connected the included headset and can get no sound. What can I do? |
Attach
the headphone to a PlainTalk adapter then attach the
PlainTalk adapter to the microphone port on your Mac. Click
on the Apple menu and select Control Panels/Sound. Click on
input and under Settings for selected device, set Input
Source to External Mic. Then click on the Apple menu and
select Control Panels/Microphone Gain Control and adjust
input sound for your needs. |
Q: Why is using a FireWire desktop camera better than a USB 1.1 desktop camera? |
The
main benefit of using the iBOT is that the video coming from
the iBOT is Uncompressed. Other cameras compress video
before it leaves the camera. Then the program that receives
the video must decompress and then recompress the video
using a different type of compression before the video is
usable. This technique tends to dramatically degrade the
quality and color of the video. Because the iBOT sends
uncompressed video the program does not have to uncompress
and then recompress the video before it can be used. It will
simply take the uncompressed video from the iBOT and
compress it using the appropriate compression. This will
both allow for better quality video along with alleviating
the demand on the CPU to process more frames. horizontal resolution x vertical resolution x 2 x frames per second = transfer rate. If
you capture 640x480 at 30 Frames/sec you simply multiply
640x480x2x30, which equals 18,432,000 Bytes/Sec or 18MB/s.
If you intended to capture 640x480 at 30 Frames/sec you need
a hard drive that can sustain a transfer rate of 18
MB/s. |
Q: I have a PowerBook G3 with built-in FireWire and the capture window displays green noise at the bottom 1/8th of the window. The rest of the window has diagonal black lines. What can I do? |
At
this time there is an incompatibility between all Texas
Instruments based web cams (including the iBOT camera) and
the built-in FireWire port on a PowerBook G3 (Pismo) laptops
made before June/July of 2000. PowerBook G3 (Pismo) laptops
made after July of 2000 used a different chip, which
corrected this issue. Apple and Texas Instruments are
currently looking into a solution that will allow the camera
to function in the older PowerBook G3 laptops, however at
this time the only workaround is to use a FireWire CardBus
card and attach the iBOT camera to it on a powered FireWire
bus. |
Q: I cannot get iMovie to capture video through my iBOT? What can I do? |
Apple
has confirmed that iMovie only supports a limited DV Format
which is available from DV camcorders. iMovie does not
support the video formats that are available from the iBOT
(YUV 4:1:1, YUV 4:2:2, YUV 4:4:4, and RGB 24-bit formats).
Software which does support the iBOT are: Apple Final Cut
Pro, Adobe Premiere for the Mac, etc. |
Q: I cannot get my iBOT to work through an otherwise functioning FireWire PC Card in my PowerBook. What can I do? |
The
iBOT is powered from the FireWire bus. Because the PC Card
slot does not supply power to the FireWire bus, an external
source for power must be used. A good candidate for that
power would be the OrangeLink
FireWire Hub.
If you happen to have a recent OrangeLink FireWire CardBus
PC Card, it comes with a jack for an optional power supply
between the two FireWire ports. You can purchase it at the
1394FireStation. |
© Orange Micro, Inc. 2002. All rights reserved.