About Our Privacy Practices

Motorola recognizes privacy and security as being a concern for most individuals accessing the Internet. Whether you're buying one of our quality products, or just browsing our site, we want to make you comfortable with our privacy policy and the security measures we take to protect your personal information. Please read the following policy to understand the following:

  • What personally identifiable information of yours may be collected;
  • Motorola's use of Cookies
  • Who is collecting the information;
  • How the information is used;
  • With whom the information may be shared;
  • What choices are available to you regarding collection, use and distribution of the information;
  • What kind of security procedures are in place to protect the loss, misuse or alteration of information supplied;
  • Issues involving your Child's privacy; and
  • How you can correct any inaccuracies in the information.

By using our Web site, you consent to the collection and use of your information by Motorola as set forth in the policy currently in effect. If we decide to change our policy, such changes will be posted here on the Web site, so please check back periodically to ensure you have the most current policy.

What information is Collected?

Motorola collects personally identifiable information, including name, title, company, address, email address, phone numbers, etc. when a visitor places an order with us. We do not require this information to obtain access to any part of our public site.

In addition to ordering, we may ask you for personal information at other times, including by way of example, when you enter a sweepstakes, contest or promotion sponsored by Motorola; when you complete surveys or other questionnaires; or when you send an email to Motorola. Wherever Motorola collects personal information we try to include a link to this Privacy Policy on that page.

Our web servers also collect the domain names of visitors to our web sites. This information is aggregated to measure number of visits, average time spent on a Motorola web site, pages viewed, etc. We use this information to measure the use of our sites and to improve the content of our sites.

What about Cookies?

When you come into our site, our server attaches a small text file to your hard drive -- a cookie. Your unique cookie tells us that it's you whenever you re-enter our site, so we can recall where you've previously been on our site, and what, if anything, you have in your shopping cart. It's important to note that cookies are safe. They cannot be executed as code or be used to deliver a virus, and personal information is not gathered from them, or stored on them.

Generally, we use cookies to:

(1) Remind us of who you are and to access your account information (stored on our computers) in order to deliver to you a better and more personalized experience.

(2) Determine the effectiveness of our e-commerce relationships. Visitors linking to the Motorola site from one of our e-commerce partner sites are given a unique cookie, which is used to determine the effectiveness of these links. This information may be used to help target advertisements based on user interests and behavior, and to assess our e-commerce relationships.

(3) Assist Motorola in tracking what items are in your shopping cart.

(4) Track your progress and number of entries in some of our promotions, sweepstakes and contests.

(5) Measure certain traffic patterns, which areas of the Motorola site you have visited, and your visiting patterns in the aggregate. This information collected by cookies is sometimes called "clickstream." We use this research to understand how our users' habits are similar or different from one another so that we can make each new experience on a Motorola site, a better one. We may also use this information to better personalize the content, banner ads, and promotions that you and other users will see on our sites.

You also have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies you will be unable to use those services or engage in activities that require registration in order to participate.

Who is collecting the information?

When you are on a Motorola site and are asked for personal information, you are sharing that information with Motorola, Inc., its subsidiaries and related companies. The Motorola Web site may contain various links to third-party Web sites. These sites may provide additional information, goods, services and/or promotions. These sites are owned and operated independently of Motorola, and have their own separate privacy and data collection practices. Any information you provide to these Web sites will be governed under the terms of their privacy policy, if any. Motorola has no responsibility or liability whatsoever for the independent actions or policies of these independent sites, and is not responsible for the content or privacy practices of such sites.

How is my information used?

Motorola's primary goal in collecting personal information is to facilitate order processing and to enable us to contact you if a problem arises with your order. Providing such information when making a purchase is required. This information may also be used to provide you with a customized experience on our site, which includes interactive communications, and other services.

The Motorola site may also contain optional surveys and questionnaires asking for information, as well as several opportunities for visitors to ask questions. We use the information you provide to help us design and build better products, to customize your shopping experience, and to provide advice and purchase recommendations. Taking part in any of these segments is always optional.

We also use the information we collect to help target valuable marketing and advertising offers. This kind of advertising may be done with banner ads as well as promotional emails sent by Motorola, or by third parties under contract with Motorola.

Finally, Motorola does research on our users' demographics, interests, and behavior based on the information provided to us when making a purchase, during a promotion, from surveys and from our server log files. We do this to better understand and serve our users. This research is compiled and analyzed on an aggregated basis so as to prevent identification of personal information relating to any one individual. Motorola may share this aggregated data with our business partners.

With whom does Motorola share my information?

Except as outlined in this policy or on our website, Motorola never provides your personal information to third-parties without your consent. Motorola shares the information you provide with Motorola subsidiaries and related companies. Additionally, if you purchase a cellular phone, pager or other device requiring service , your personal information is shared with the service provider/carrier with which you subscribe.

Motorola may also share your personal information with third-party business partners so that they may provide services to Motorola that are consistent with the terms of this Privacy Policy, and this website. Motorola takes great pride in utilizing only reputable business partners. Motorola may also, on occasion, provide personally identifiable information to third-party businesses as part of a specific product, service, or promotion.

Motorola may also disclose personal information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating this site's Terms of Use or may be violating Motorola's or other's rights or causing injury to or interference with Motorola's or other's property. Motorola may also disclose or access personal information when we believe in good faith that the law requires it.

Motorola may match user information with third party data to help us better understand our customers (customer profiling). Motorola may also disclose aggregated user statistics in order to describe our Web site to prospective business partners, advertisers, and other third parties, and for other lawful purposes.

What choices do I have regarding collection, use and distribution of my information?

Motorola or its business partners may, from time to time, send you email or direct mail regarding our products and services. If you do not want to receive such information, simply tell us when you give us your personal information, or follow the directions contained on it to remove you name from our mailing list.

On certain types of Motorola promotions, we will ask for your email address in order to contact you in the event you have won a prize. When you participate in these types of promotions, you automatically receive promotion-related email. Occasionally these promotion-related email messages may include targeted advertisements. If you do not wish to receive such advertisements, you can choose not to participate in such promotions or contests.

You also have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies.

What Security measures does Motorola use to protect my information from loss, misuse or alteration?

When you place an order or provide personal information, your transactions are encrypted for security. Encryption scrambles the information in your purchase, including your credit card number, so this information can only be viewed by Motorola.

Motorola uses Secure Sockets Layer (SSL) encryption technology, the highest level of security on the Internet. The SSL protocol provides server authentication, data integrity, and privacy on the Web. This security measure helps ensure that no impostors, eavesdroppers, or vandals get your personal information. SSL not only encrypts your personal and financial information transmitted, including credit card information, but also verifies the identity of the server and that the original message arrives safely at its destination.

However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Motorola cannot ensure or warrant the security of any information you transmit to us or from our Web site, and therefore you use our site at your own risk. Once we receive your transmission, we use our best effort to ensure its security on our systems.

As a global company Motorola has international sites and users all over the world. When you give Motorola personal information, that information may be sent electronically to servers outside of the country where you originally entered the information. In addition, that information may be used, stored and processed outside of the country where you entered that information. Whenever Motorola handles personal information, regardless of where this occurs, it takes steps to ensure that your information is treated securely and in accordance with the relevant Terms of Use and this Privacy Policy.

How can I correct or change or view my personal information?

If you would like to correct, change or view any personal information you have provided, or remove your name from our mailing list, please e-mail us at privacy@motorola.com

What about my child's privacy?

Motorola products and services are directed at an adult market, and therefore this site is intended for use by adults only. Motorola encourages parents to take an active role in their children's use of the Internet, and to inform them of the dangers of providing information about themselves over the Internet. No information should be submitted to or posted on this Web site by users under 13 years of age without the consent of their parent or guardian.

Users that Motorola knows to be under the age of 13 are required to provide the e-mail address of their parent or guardian so that Motorola may alert the parent or guardian of their child's use of this website. The parent or guardian must consent to Motorola's collection of their child's personal information. A known child user will be restricted from providing personal information until such consent is received. No information collected from users known to be under age 13 will be used for any marketing or promotional purposes outside Motorola, Inc.

Additional Information

Questions regarding this policy should be directed to privacy@motorola.com